Privacy Policy

This policy explains, in plain language, what data Odatap collects when you use the Odatap marketplace in Uganda — the Odatap Hub app and website (hub.odatap.com), the Odatap Business app and the Odatap Driver app — why we collect it, and the choices you have.

1. What we collect

• Account details. Your name, phone number, country code and password (stored as a secure hash — we never store your password in readable form). If you add one, your profile photo.
• Orders and activity. What you order, from which businesses, delivery addresses you save, reviews you write, jobs you apply for, and businesses you save or subscribe to.
• Payments. Payment amounts, methods and transaction records. Mobile-money payments are processed by a third-party, PCI-DSS certified payment processor — Odatap does not store your full mobile-money credentials.
• Location. Delivery addresses you enter, and — if you allow it — your device location, used to show businesses near you and to route deliveries. Drivers who go online share live location so customers and businesses can track deliveries.
• Device and usage data. Basic technical information (device type, app version, error logs) used to keep the platform working and secure.

2. How we use it

• To run the marketplace: show nearby businesses, take orders, process payments, route deliveries and track them live.
• To keep money safe: verifying your phone number at signup and detecting fraud.
• To connect you where the product requires it: businesses see the details needed to fulfil your order (your name, phone number and delivery address); drivers see what is needed to deliver it; employers see the profile you choose to share when you apply for a job.
• To improve Odatap: understanding what works, fixing errors, and — if you use the AI assistant — processing your requests to answer them.
• To contact you about your orders and account. Marketing messages, where sent, always come with a way to opt out.

3. What we do not do

• We do not sell your personal data.
• We do not share your data with third parties except: payment processing, SMS delivery for verification codes, the businesses and drivers fulfilling your orders, our infrastructure providers who store data on our behalf, and where the law requires it.
• We do not show your phone number publicly. Reviews display the name on your account.

4. How long we keep data

We keep your account data while your account is active. Order and payment records are kept as long as needed for accounting, dispute resolution and legal obligations. Money-movement records (your Balance ledger) are permanent, append-only records — corrections are made as new entries, never by editing history.

5. Security

Data is transmitted over encrypted connections (HTTPS) and stored with access controls so that each user can only reach their own records. Passwords are hashed. No system is perfectly secure, so also protect yourself: keep your password and PIN private, and tell us immediately if you think your account has been used by someone else.

6. Your choices and rights

• You can view and edit your profile, addresses and preferences in the app.
• You can turn device location off in your phone settings; the app then relies on addresses you type.
• You can ask us to delete your account. We will delete or anonymise your personal data, keeping only what the law and our accounting obligations require us to keep.
• You can ask us what personal data we hold about you.

7. Children

Odatap is not directed at children. You must be at least 18, or use the platform with the involvement of a parent or guardian.

8. Changes to this policy

When this policy changes materially we will update the date at the top of this page and, where appropriate, tell you in the app.

9. Contact

Questions about privacy and requests about your data can be sent to us through the Odatap app.